FAQs

 

 GENERAL INFORMATION & CONCERNS

• I'D LIKE TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

Please contact us immediately if you need to alter or cancel an order. We will be unable to make any adjustments once our warehouse has processed your order.

• WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept VISA, Mastercard, Discover, AMEX, PayPal.

• WHAT HAPPENS IF I RECEIVED THE WRONG ITEM?

If there's a problem with your order, whether it's the incorrect size, color, faulty, or anything else -- simply let us know and we'll give you a refund.

• WHAT IF THE PRODUCTS I RECEIVED IS DAMAGED OR MISSING ITEMS?

You must notify us about any damage or missing items within two business days of receiving the shipment by emailing bossbabymav@gmail.com. In the event that we file a claim with the carrier, you must also keep the original box and packing materials. We thank you for your cooperation and patience during this process.

• WHAT'S YOUR RETURN POLICY?

We want you to be completely satisfied with your purchase. We offer hassle-free returns for all of our goods. Simply describe the problem to us and provide a picture, and we'll go forward with your request. Then, we'll return everything to you in full.

• HOW DO I GET IN TOUCH WITH YOU, AND HOW LONG DOES IT TAKE YOU TO RESPOND?

You may reach out to us by completing the form on our Contact Us page. We usually respond to most emails within 2-3 hours, but if you don't hear back from us, check your spam folder!

 

 

If you still have any question, please contact us directly at email bossbabymav@gmail.com.